Privacy Policy

1. Introduction

Srev Evolution Pvt Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products (including School ERP, Hospital Management, CRM, Billing, and other platforms), or engage with our digital marketing services.

Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

• Personal Identification Information: Name, email address, phone number, company name, job title, and any other information you provide when filling out forms, registering for demos, or contacting us.
• Usage Data: Information about how you interact with our websites and software, including IP addresses, browser type, device information, pages visited, time spent, and referring URLs.
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience, analyse traffic, and personalise content. You can control cookie preferences through your browser settings.
• Software Usage Data: When you use our ERP, CRM, or other software products, we may collect data related to your usage patterns, feature interactions, and performance metrics to improve our offerings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our software products and services.
• To process transactions, manage subscriptions, and deliver product demos.
• To communicate with you — including responses to inquiries, technical support, and important service updates.
• To send marketing communications (only with your explicit consent) about new products, features, or promotional offers.
• To analyse usage trends and enhance user experience across our platforms.
• To comply with legal obligations and enforce our terms of service.

4. Data Sharing & Disclosure

We may share your information in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors (e.g., hosting, analytics, payment processing) to help us operate our business. These parties are bound by strict confidentiality agreements and may only use data for the specific services they provide.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to government authorities or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you of any such change and provide you with choices regarding your data.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and deliver personalised content. You can manage or disable cookies through your browser settings, but please note that some features may not function properly without them.

We use the following types of cookies:

• Essential Cookies: Necessary for basic site functionality and security.
• Performance Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings for a personalised experience.
• Targeting Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

6. Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols.
• Access Controls: Only authorised personnel have access to personal data, and they are bound by confidentiality obligations.
• Regular Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential risks.
• Data Minimisation: We collect only the data necessary for the purposes described in this policy.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain robust safeguards.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we process your data in certain circumstances.
• Data Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or other legitimate interests.

To exercise any of these rights, please contact us at admin@srevlabs.com. We will respond within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:

• Account Data: Retained as long as your account is active or as needed to provide services.
• Usage Data: Aggregated and anonymised for analytics; identifiable data is deleted after a reasonable period.
• Marketing Data: Retained until you opt out or unsubscribe.

When data is no longer needed, we securely delete or anonymise it.

9. Third-Party Links

Our website and software may contain links to third-party websites, plugins, or applications (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will take steps to delete it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. For material changes, we will notify you via email or through a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please reach out to us:

• Email: admin@srevlabs.com
• Phone: 88608 00507
• Address: A/2 Vatikapuri, Ambedkar Path, beside Mahima Mandir, behind The Premier Banquet Hall, Jyotipuram Colony, Rukanpura, Patna, Bihar 800014

We aim to respond to all data protection inquiries within 48 hours.